Refund policy

  • D2 Beauty do not offer any refunds, exchanges or returns due to hygiene and safety concerns: Once raw hair extensions have been used, worn, or altered in any way, it may pose hygiene and safety risks to other customers. Hair extensions that have been worn or installed cannot be resold as sanitary products, and accepting returns of used items could compromise the health and well-being of customers.
  • We do not offer any refunds, exchanges or returns due to quality control: Raw hair extensions are delicate and can easily be damaged or altered during installation, styling, or removal. If a customer attempts to return hair extensions that have been damaged, cut, or altered in any way, we will refuse the return to maintain quality control standards and ensure that only high-quality products are being sold to customers.
  • To ensure your order is correct please double check name, email, address, etc. before checking out. 
  • In the rare event that you encounter an issue with your order, we are happy to offer refunds/ exchanges. However, please note that these options are only available if the error was cause by D2Beauty. For an example, if you ordered a 20" straight extension but received an 18" straight extension. We will gladly rectify the mistake with a suitable solution. 
                            Cancellation Policy

  • Cancellation Requests: You can cancel your ready to ship order within 1 hour of placing order as long as order has not yet been packaged or shipped.

  • Exceptions: Please note that custom orders such as pre order extensions that are already in production cannot be cancelled after 24 hours of placing order .

  • . We also reserve the right to cancel orders that are deemed abusive or fraudulent.